Cancellation policy

You can cancel your booking by sending us an email at hi@nanashomepetsitting.com or sending a WhatsApp message to  +31625552804.

If you choose to shorten the duration of your booking while it is in progress, you are not entitled to a refund of the part you are not making use of and you are liable to pay for 100% of the fees.

If you cancel the service in advance, the following cancellation policy applies:

For Nana’s Club members

Should you wish to cancel your booking after it is confirmed, you must do so no later than 72 hours in advance of the check-in date (counted from midnight) in order to be eligible for a complete refund.

If you cancel your booking later than 72h before check-in, but before 24h before check-in date (counted from midnight), you’re eligible to 50% refund.

If you cancel later than 24h before check-in date, you are liable to pay for 100% of the fees.

For Non-members

Should you wish to cancel your booking after it is confirmed, you must do so no later than 7 days in advance of the check-in date in order to be eligible for a complete refund.

If you cancel your booking after 7 days before check-in, but 72h before the check-in date (midnight), you’re eligible to 50% refund.

If you cancel your booking after 72h prior to check-in date, you are liable to pay for 100% of the fees.